Privacy Policy

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At Canine Camp Caldera Creek, we respect your privacy and understand the importance of looking after the information you share with us.

This Privacy Policy explains what personal information we collect, why we collect it, how we use and protect it, and the choices you have regarding your information.

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1. Who we are

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Canine Camp Caldera Creek (“Canine Camp”, “we”, “us” or “our”) provides dog adventure, training and camp services in Northern New South Wales, Australia.

This Privacy Policy applies to personal information collected through our website, application and questionnaire forms, email communications, bookings, enquiries and your interactions with Canine Camp.

Business name: Canine Camp Caldera Creek
Legal entity: Scott Farlam TA Primal Drive
ABN: 38430326325
Email: info@caninecamp.com.au

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2. Information we collect

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The information we collect depends on how you interact with us and may include:

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Information about you

• your name

• email address

• telephone number

• suburb, postcode and other contact information

• booking and payment information

• communications you have with us

• your preferences and marketing consent

• information you provide when completing an application, questionnaire, booking form, waiver or other document.

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Information about your dog

We may also collect information relating to your dog, including:

• name, age, breed and sex

• photographs

• behaviour, temperament and training history

• exercise, lifestyle and home environment

• veterinary and health information

• vaccination and parasite-prevention information

• medications, dietary requirements and feeding information

• emergency and veterinary-care information

• other information you choose to provide to help us assess and care for your dog.

While information about a dog is not generally personal information about an individual, some records may be linked to your personal information and are managed accordingly.

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Website and technical information

When you visit our website, we or our service providers may automatically collect certain technical information, such as:

• IP address

• browser and device information

• pages viewed and interactions with our website

• referring websites or links

• cookies and similar technologies

• information used to understand website performance and marketing effectiveness.

Where required, we will provide appropriate choices regarding cookies and tracking technologies.

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3. How we collect information

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We generally collect information directly from you when you:

• visit or interact with our website

• submit a Canine Camp application

• complete a questionnaire

• contact us by email, telephone, social media or another communication channel

• book an assessment or Camp

• complete waivers, consent forms or health information

• subscribe to receive Canine Camp news or marketing

• provide information while your dog is attending Camp.

We may also receive information from third parties where appropriate, such as another person authorised to act on your behalf, a veterinary practice where you have authorised the sharing of information, booking or payment providers, or technology platforms used to operate our business.

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4. Why we collect and use your information

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We may collect, hold and use your information to:

• receive and process Canine Camp applications

• assess whether Camp may be suitable for your dog

• communicate with you about your application

• send and manage questionnaires

• arrange assessments and meet & greets

• manage Camp bookings and payments

• provide and safely deliver our services

• understand your dog's individual needs

• maintain appropriate health, safety and veterinary records

• contact you in relation to your dog while they are in our care

• provide photographs, updates and other Camp communications

• respond to questions or enquiries

• maintain our client and applicant records

• improve our services and website

• understand how people find and interact with Canine Camp

• comply with legal, regulatory, insurance and record-keeping requirements

• send marketing communications where we have permission or are otherwise permitted to do so.

We aim to collect only information that is reasonably necessary for our activities.

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5. Applications and questionnaires

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Submitting an initial Canine Camp application does not automatically subscribe you to general marketing communications.

We will use the information provided in your application to process your application and communicate with you about the next steps, including sending you the Canine Camp questionnaire and information relevant to your application.

Our questionnaire may request additional information about your dog's lifestyle, behaviour, training and health so that we can assess suitability and understand their individual needs.

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6. Marketing communications

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If you choose to receive Canine Camp marketing communications, we may send you information about upcoming Camps, availability, news, services and occasional updates.

Where required, we will obtain your consent before sending electronic marketing communications.

You can unsubscribe at any time by using the unsubscribe link included in our emails or by contacting us directly.

Unsubscribing from marketing does not prevent us from contacting you where necessary regarding an active application, assessment, booking, your dog's stay at Camp, or another service you have requested.

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7. Photographs and media

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You may choose to provide photographs of your dog as part of an application or questionnaire.

Photographs submitted for application, identification or assessment purposes will be used for those purposes and for managing our relationship with you.

Any separate use of identifiable client-supplied photographs, photographs or video captured during Camp for promotional, advertising or social-media purposes will be managed in accordance with the relevant consent or media permissions obtained from you.

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8. How we store and protect information

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We use reasonable administrative, technical and organisational measures to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

Information may be stored electronically using our own systems and reputable third-party service providers.

No method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security. However, we take reasonable steps appropriate to the nature of the information we hold.

We retain information only for as long as reasonably necessary for the purposes for which it was collected, to provide our services, maintain appropriate business records, or satisfy legal, insurance and regulatory requirements.

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9. Third-party service providers

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Canine Camp uses third-party technology providers to operate our website, forms, client records, communications, automation, bookings and other business functions.

These providers may include services such as:

• Wix for our website

• Jotform for applications, questionnaires and forms

• HubSpot for customer relationship management

• MailerLite for email communications

• Zapier for connecting and automating our systems

• booking, payment, analytics and other service providers used in operating Canine Camp.

We may provide these service providers with information where reasonably necessary for them to perform services on our behalf.

These providers have their own privacy and data-handling practices and may store or process information using infrastructure located outside Australia.

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10. Overseas processing and disclosure

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Some of the technology and cloud-service providers we use operate internationally. As a result, personal information may be stored, processed or accessed outside Australia.

The countries involved may vary depending on the provider and the infrastructure used by that provider.

Where applicable, we take reasonable steps in relation to the handling of personal information by service providers and select established providers with appropriate privacy and security practices.

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11. Cookies, analytics and advertising

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Our website may use cookies and similar technologies to operate correctly, remember preferences, understand website usage and measure the effectiveness of our marketing.

We may use analytics and advertising technologies that help us understand how visitors interact with our website and, where permitted, allow us to show relevant advertising to people who have previously interacted with Canine Camp online.

Depending on the technologies in use, this may involve information being shared with analytics or advertising providers.

You can manage cookies through your browser settings and, where available, through the cookie or privacy controls provided on our website.

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12. Sharing your information

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We do not sell your personal information.

We may disclose information where reasonably necessary to:

• technology and service providers that support our business

• payment and booking providers

• veterinary professionals where required for your dog's care

• emergency service providers where appropriate

• professional advisers, insurers or regulatory bodies

• another person where you have authorised us to do so

• law enforcement, courts or government authorities where required or authorised by law.

We limit disclosures to what is reasonably necessary for the relevant purpose.

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13. Accessing or correcting your information

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You may contact us if you would like to:

• access personal information we hold about you

• correct information that is inaccurate or out of date

• update your contact details

• change your marketing preferences

• ask a question about how your information is being handled.

We may need to verify your identity before providing access to or changing personal information.

In some circumstances, we may be required or permitted to retain certain information even after you ask us to delete it.

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14. Privacy concerns and complaints

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If you have a question or concern about how we have handled your personal information, please contact us using the details below.

We will review your concern and aim to respond within a reasonable period.

If you are not satisfied with our response and the Australian Privacy Act applies to the matter, you may be able to make a complaint to the Office of the Australian Information Commissioner (OAIC).

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15. Links to other websites

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Our website and communications may contain links to third-party websites or services.

We are not responsible for the privacy practices of third-party websites, and we encourage you to review their privacy policies when providing information directly to them.

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16. Changes to this Privacy Policy

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We may update this Privacy Policy from time to time to reflect changes to our services, technology, information-handling practices or legal obligations.

The current version will be published on our website with the date it was last updated.

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17. Contact us

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For questions, requests or concerns relating to privacy, please contact:

Canine Camp Caldera Creek
Email: info@caninecamp.com.au
Phone: 0421864214
Website: www.caninecamp.com.au